Smart Oikia
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Support & Maintenance

A system is not finished
on the day it is installed.

Firmware changes, batteries run down, routines need adjusting as a household or a rental changes. Support & Maintenance keeps the system working the way it did on the first day.

The first year is included with every installation

Three ways to be covered

Monthly and yearly plans cover everything below. On demand is pay-per-visit with no inclusions. Every plan is quoted per property — the size of the system decides the price.

01

Monthly

Everything included. Cancel any time, no notice.

Quoted per property
02Better rate

Yearly

Everything included at a lower rate than monthly. Runs to the end of its term.

Quoted per property
03

On demand

No plan, no inclusions. Each visit, repair and change is quoted and charged as it happens.

Charged per visit
What is covered Monthly Yearly On demand Software and firmware updates✓✓— Remote monitoring✓✓— Remote support✓✓Charged On-site visits for genuine faultsUnlimitedUnlimitedCharged Equipment replacementCharged1 per yearCharged Sensor battery replacement✓✓Charged New automations on request✓✓Charged Seasonal reconfiguration✓✓Charged Annual system health check✓✓—

Equipment replacement is included once a year on yearly plans; on monthly and on demand it is charged. On-site visits are unlimited where the fault is genuine.

How to request support

Call or email, whichever you prefer. Most issues are resolved remotely; where they are not, we arrange a visit.

Phone—
Emailinfo@smartoikia.gr
HoursMonday to Friday, 09:00–17:00 — urgent faults handled first
The one term worth reading

What counts as a genuine fault

On-site visits are unlimited for genuine faults, so it matters that the term is clear. A genuine fault is something that worked when we installed it and has stopped working as designed, through no action of yours.

Covered as a fault
+A device that has failed or stopped responding.
+A sensor, lock or relay that no longer reports correctly.
+An automation or scene that has stopped running as configured.
+Connectivity between the system and its devices dropping out.
+A hub, controller or gateway that will not start.
+Behaviour that changed after a firmware or software update.
Quoted separately
—Damage, whether accidental or deliberate.
—Equipment bought elsewhere and added to the system.
—Problems caused by building work, rewiring or renovation.
—Loss of internet service or a router replaced by someone else.
—Changes to how the property is used that need the system redesigned.
—Settings changed in the app that need putting back.

If a visit turns out to fall on the right-hand side, we tell you before any work starts and quote it. Nothing is charged without your agreement.

Questions we are asked

What happens after the first free year?

You choose whether to continue on a monthly or yearly plan, or move to on demand and pay only when something is needed. Nothing switches off if you decide to stop.

Is a plan required to keep the system working?

No. The system keeps running without one. A plan covers updates, monitoring, faults and changes.

Who owns the equipment?

You do. Everything installed in the property is yours outright, plan or no plan.

What if I sell the property?

The system stays with the property. A plan can be transferred to the new owner or cancelled at the end of its term.

Can I pause or cancel?

Monthly plans can be cancelled at any time. Yearly plans run to the end of their term.

Do you support systems installed by someone else?

No. Support & Maintenance covers Smart Oikia installations only.

Already have a Smart Oikia system?

Tell us the property and we will quote the plan that fits it.

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